With your webcam off, naturally.
We spend our days clad in suits of armor. Those suits are there to keep us safe, to ensure that those painful arrows the world fires at us don’t pierce our hearts and hurt us.
The trouble is, that iron wall stops us hearing. It stops us empathizing.
It makes it harder to truly understand what the customer is saying and so solve their problem.
If we can learn to remove that suit, to run the risk of our tender heart being exposed, we can be truly present; we can truly serve.